Cancellation Policy

Turangi Alpine Shuttles service is weather dependent.   Please phone if you are uncertain of the weather conditions.

Cancellation Policy – Prepaid Bookings

Should Turangi Alpine Shuttles cancel the service due to poor/adverse weather conditions we will offer a transfer of your ticket to another day that suits you or issue a full refund.

Should you choose not to proceed after arriving at the start point there is no refund.

Mangatepopo Car Park

Cancellations made within 48 hours of tour date will incur a 100% cancellation fee. Cancellations made with more than 48 hours notice will not incur a penalty however a 10% administration charge may apply.

Ketetahi One Way Morning Shuttle

For cancellations made within 24 hours of arrival day, loss of 100% of the total fare.

Travel Insurance is recommended to cover any unforeseen circumstances.